VIP Relationship Manager, Northeast Asia
OKX · Northeast Asia (Remote)
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h2 class= heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf strong Who We Are /strong /h2
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div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. /div
div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. /div
div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb Across our multiple offices globally, we are united by our core principles: em We Before Me /em , em Do the Right Thing /em , and em Get Things Done /em . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. /div
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h2 class= heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag strong About the Opportunity /strong /h2
div class= ace-line ace-line old-record-id-GEUbd7sWzobkyGxnNNAufQyQsXe You'll be on the front line of OKX's VIP growth in Northeast Asia — building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and VIP client management. /div
h2 class= heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV strong What You’ll Be Doing /strong strong /strong /h2
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li class= font-claude-response-body whitespace-normal break-words pl-2 Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Support client acquisition through offline events, campaigns, and referral programmes. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Execute on team-defined VIP service standards and escalation protocols. /li
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h2 class= heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d strong What We Look For In You /strong /h2
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li class= font-claude-response-body whitespace-normal break-words pl-2 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Track record of managing HNW or institutional client relationships end-to-end. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Familiarity with trading platforms or crypto exchanges is a strong plus. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball. /li
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h2 class= heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3 strong Perks span style= font-size: 18pt; Benefits /span /strong /h2
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div Competitive total compensation package /div
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div L D programs and Education subsidy for employees' growth and development /div
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div Various team building programs and company events /div
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div More that we love to tell you along the process! /div
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div data-lark-html-role= root span class= text-only data-eleid= 26 span class= text-only All official /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline OKX /span span class= text-only vacancies are published on this website. /span /span span class= text-only data-eleid= 28 span class= text-only While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. /span /span strong span class= text-only data-eleid= 29 span class= text-only If in doubt, please apply directly through our official careers website. /span /span /strong /div
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