Senior VIP Relationship Manager, NEA
OKX · Northeast Asia (Remote)
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h2 class= heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf strong Who We Are /strong /h2
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div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. /div
div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. /div
div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb Across our multiple offices globally, we are united by our core principles: em We Before Me /em , em Do the Right Thing /em , and em Get Things Done /em . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. /div
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h2 class= heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag strong About the Opportunity /strong /h2
div class= ace-line ace-line old-record-id-NQ1gdeOLNoEsm2xDroWukiwGs3g As a Senior VIP Relationship Manager, you won't just manage a client book — you'll help define how OKX shows up for its most valuable clients in Northeast Asia. You'll handle the most complex, highest-value relationships in the market, while also contributing to the systems, processes, and strategy that the wider VIP team operates from. This is a role for someone who has already proven themselves in VIP client management and wants to step into a position where their judgment shapes outcomes beyond their own portfolio. /div
h2 class= heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV strong What You’ll Be Doing /strong strong /strong /h2
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li class= font-claude-response-body whitespace-normal break-words pl-2 Lead relationships with OKX's most strategic VIP clients in NEA with higher revenue accountability than a standard RM role. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Identify and act on unspoken client needs through qualitative and quantitative analysis; produce senior-level client intelligence reports that inform product and commercial decisions. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Design and own client service frameworks — including tiering logic, escalation protocols, and service-level standards — that the broader team adopts and operates within. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Act as a senior commercial partner to marketing, product, and operations teams; influence go-to-market decisions for VIP campaigns and product launches. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Mentor and support junior RMs; provide quality reviews, share market insight, and help onboard new team members into the client management approach. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Drive new VIP acquisition through strategic partnerships, high-profile events, and executive-level networking — not just execution, but origination. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Own accurate portfolio data and lead weekly performance reviews with leadership; use data to proactively flag risks and recommend strategic adjustments. /li
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h2 class= heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d strong What We Look For In You /strong /h2
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li class= font-claude-response-body whitespace-normal break-words pl-2 5+ years of experience in private banking, institutional sales, or VIP client management within international financial services — with a clear record of managing complex, high-value portfolios. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Demonstrated ability to build and own senior-level client relationships — not just maintain them. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Experience designing or improving client service processes, not just working within them. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Prior exposure to crypto exchanges or trading platforms is strongly preferred; crypto-native candidates are welcome. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Strong strategic thinking — able to zoom out from individual client needs to spot patterns, inform product direction, and influence commercial strategy. /li
li class= font-claude-response-body whitespace-normal break-words pl-2 Comfortable operating with high autonomy and ambiguity; able to make judgment calls without waiting for direction. /li
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h2 class= heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3 strong Perks span style= font-size: 18pt; Benefits /span /strong /h2
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div Competitive total compensation package /div
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div L D programs and Education subsidy for employees' growth and development /div
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div Various team building programs and company events /div
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div More that we love to tell you along the process! /div
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