VIP Relationship Manager, Emerging Markets
OKX · South Africa (Remote)
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h2 class= heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf strong Who We Are /strong /h2
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div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. /div
div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. /div
div class= ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb Across our multiple offices globally, we are united by our core principles: em We Before Me /em , em Do the Right Thing /em , and em Get Things Done /em . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. /div
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h2 class= heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag strong About the Opportunity /strong /h2
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div class= ace-line ace-line old-record-id-doxlg0JYOPFG10uKyLlZbVYlLNb We are seeking a dynamic and results-driven VIP Relationship Manager to join our rapidly growing Emerging Markets team. In this role, you will be the primary point of contact for our high-net-worth individual (HNWI) and institutional clients across three key markets: Africa, Switzerland, and Pakistan. You will be responsible for onboarding, nurturing, and retaining VIP clients while driving volume growth and deepening product adoption across our exchange ecosystem. This role requires a unique ability to navigate diverse regulatory environments and cultural dynamics across Sub-Saharan and North African markets, the Swiss financial hub, and Pakistan's fast-growing digital asset landscape. /div
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h2 class= heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV strong What You’ll Be Doing /strong strong /strong /h2
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h3 class= heading-3 ace-line old-record-id-doxlgxPksT0HvTPgxV1pKJM3PFg Client Relationship Management /h3
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li class= ace-line ace-line old-record-id-doxlgAECVPSuAiMs4j5flWybOzm data-list= bullet
div Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds /div
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li class= ace-line ace-line old-record-id-doxlg6AJja4GYtYVbzb32B8gmdd data-list= bullet
div Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders /div
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div Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities /div
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li class= ace-line ace-line old-record-id-doxlgSoPSwrg5SHmvMg7Q4makHd data-list= bullet
div Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly /div
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h3 class= heading-3 ace-line old-record-id-doxlgJmiALGgedkoNLmTYFAcipf Business Development Growth /h3
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div Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns /div
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div Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products) /div
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li class= ace-line ace-line old-record-id-doxlglan7b9e9imc2JjyurE9Aub data-list= bullet
div Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan /div
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div Represent the exchange at key conferences, summits, and community events in the assigned region /div
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h3 class= heading-3 ace-line old-record-id-doxlgLWwb6wXqT4P6iPflY5EnQe Market Intelligence Feedback /h3
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div Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa. /div
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div Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions /div
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li class= ace-line ace-line old-record-id-doxlg31fW37a7d1XM8FKpG6ixdc data-list= bullet
div Identify emerging trends in trading behavior and asset preferences among VIP client segments /div
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h2 class= heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d strong What We Look For In You /strong /h2
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h3 class= heading-3 ace-line old-record-id-doxlgOmTOP2rs3cdZg7EpZ7o9Nf Experience Background /h3
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li class= ace-line ace-line old-record-id-doxlgmOKTpP35BZ3VczJFI1jJpe data-list= bullet
div 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services /div
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div Proven track record managing high-value client portfolios with demonstrable revenue impact /div
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div Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred /div
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div Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage /div
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h3 class= heading-3 ace-line old-record-id-doxlgeFjSNjHr91UKTlNuZtDVIf Skills Competencies /h3
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div Exceptional interpersonal and communication skills with the ability to build rapport across cultures /div
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div Strong commercial acumen with ability to identify revenue opportunities and close deals /div
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li class= ace-line ace-line old-record-id-doxlg1K7Mh4wALxXkWJtmUs9fOf data-list= bullet
div Deep understanding of crypto products: spot trading, perpetual futures, options, and staking /div
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div Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting /div
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div Self-starter mentality with ability to operate autonomously in a fast-paced environment /div
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h3 class= heading-3 ace-line old-record-id-doxlgZcU7XBMSUJSANhSIdTSCCg Languages /h3
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div Fluency in English is required /div
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div Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan) /div
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h2 class= heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3 /h2
h2 class= heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3 strong Perks span style= font-size: 18pt; Benefits /span /strong /h2
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div Competitive total compensation package /div
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div L D programs and Education subsidy for employees' growth and development /div
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div Various team building programs and company events /div
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div More that we love to tell you along the process! /div
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/div div class= content-conclusion div data-lark-html-role= root span class= text-only data-eleid= 18 span class= text-only span class= text-only data-eleid= 6 Notice: br /span /span /span
div data-lark-html-role= root span class= text-only data-eleid= 26 span class= text-only All official /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline OKX /span span class= text-only vacancies are published on this website. /span /span span class= text-only data-eleid= 28 span class= text-only While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. /span /span strong span class= text-only data-eleid= 29 span class= text-only If in doubt, please apply directly through our official careers website. /span /span /strong /div
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div data-lark-html-role= root span class= text-only data-eleid= 18 span class= text-only Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline OKX /span span class= text-only 's /span /span a class= link rich-text-anchor __anchor-intercept-flag__ text-content-link href= https://www.okx.com/en-eu/help/okx-candidate-privacy-notice target= _blank data-eleid= 19 data-lark-is-custom= true data-lark-link= true Candidate Privacy Notice /a span class= text-only data-eleid= 20 span class= text-only . /span /span /div /div