VIP Relationship Manager, Poland
OKX · Poland (Remote)
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div class= rich-text-paragraph data-eleid= 2 strong span class= text-only data-eleid= 3 span class= text-only About the Opportunity /span /span /strong /div
div class= rich-text-paragraph data-eleid= 4 span class= text-only data-eleid= 5 span class= text-only We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Poland team. /span /span /div
div class= rich-text-paragraph data-eleid= 6 span class= text-only data-eleid= 7 span class= text-only As a VIP RM, you will play a key role in expanding our base of VIP clients with a focus on Poland. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices, /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline prop trading /span span class= text-only desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients. /span /span /div
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div class= rich-text-paragraph data-eleid= 9 strong span class= text-only data-eleid= 10 span class= text-only What You'll Be Doing /span /span /strong /div
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li span class= text-only data-eleid= 12 span class= text-only Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients. /span /span /li
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p strong Revenue and Product Strategy /strong /p
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li Formulate a revenue strategy and optimization plan based on OKX's European product offerings /li
li Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features /li
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p strong Strategic Leadership and Partnerships /strong /p
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li Work closely with local executive leadership to contribute to the company's overall strategic direction /li
li Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams /li
/ul
p strong Client Management and Growth /strong /p
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li Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management /li
li Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks /li
/ul
p strong Compliance and Brand Advocacy /strong /p
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li Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting /li
li Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience /li
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div class= rich-text-paragraph data-eleid= 34 /div
div class= rich-text-paragraph data-eleid= 35 strong span class= text-only data-eleid= 36 span class= text-only What We Look For In You /span /span /strong /div
div class= rich-text-paragraph data-eleid= 37 span class= text-only data-eleid= 38 span class= text-only Core Qualifications /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 41 span class= text-only Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto). /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 43 span class= text-only Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement. /span /span /div
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div class= rich-text-paragraph data-eleid= 44 span class= text-only data-eleid= 45 span class= text-only Industry Expertise /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 48 span class= text-only 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE. /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 50 span class= text-only Track record of driving trading volume, /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline AUM /span span class= text-only growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading. /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 52 span class= text-only Technical and Analytical Skills /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 54 span class= text-only Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops. /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 56 span class= text-only Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms. /span /span /div
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div class= rich-text-paragraph data-eleid= 57 span class= text-only data-eleid= 58 span class= text-only Soft Skills and Leadership /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 61 span class= text-only Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks. /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 63 span class= text-only Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies. /span /span /div
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 65 span class= text-only Compliance and Market Knowledge /span /span /div
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li class= richTextDocs-listItem data-eleid= 66
div class= richTextDocs-listItem__text span class= text-only data-eleid= 67 span class= text-only In-depth understanding of /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline MiCA /span span class= text-only , /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline MFSA /span span class= text-only , AML/KYC, /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline EDD /span span class= text-only , and CEE financial regulations, including cross-border licensing and risk management. /span /span /div
/li
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div class= richTextDocs-listItem__text span class= text-only data-eleid= 69 span class= text-only Proven ability to collaborate with legal, product, and /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline ops /span span class= text-only teams to mitigate compliance risks while enhancing client experiences. /span /span /div
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/div div class= content-conclusion div data-lark-html-role= root span class= text-only data-eleid= 18 span class= text-only span class= text-only data-eleid= 6 Notice: br /span /span /span
div data-lark-html-role= root span class= text-only data-eleid= 26 span class= text-only All official /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline OKX /span span class= text-only vacancies are published on this website. /span /span span class= text-only data-eleid= 28 span class= text-only While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. /span /span strong span class= text-only data-eleid= 29 span class= text-only If in doubt, please apply directly through our official careers website. /span /span /strong /div
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div data-lark-html-role= root span class= text-only data-eleid= 18 span class= text-only Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to /span span class= text-only text-with-abbreviation text-with-abbreviation-bottomline OKX /span span class= text-only 's /span /span a class= link rich-text-anchor __anchor-intercept-flag__ text-content-link href= https://www.okx.com/en-eu/help/okx-candidate-privacy-notice target= _blank data-eleid= 19 data-lark-is-custom= true data-lark-link= true Candidate Privacy Notice /a span class= text-only data-eleid= 20 span class= text-only . /span /span /div /div