Staff Machine Learning Engineer

div class= content-intro p Ready to do the most impactful work of your career? At a href= https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain utm_source=coinbase Coinbase /a , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for good enough, you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” a href= https://www.coinbase.com/careers learn more about working at Coinbase /a . /p /div h2 strong Staff Machine Learning Engineer, CX Intelligence /strong /h2

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div CEE Intelligence (CEEI) is the ML and intelligence layer for Coinbase's customer engagement ecosystem, building customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support runtimes. As a Staff Machine Learning Engineer, you'll lead the design and delivery of production ML systems across the org, shaping technical strategy, building scalable intelligence capabilities, and partnering with product and engineering stakeholders to improve resolution quality, automation coverage, safety, and customer experience. br br strong What you'll do: /strong /div

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li Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems. /li

li Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes. /li

li Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies. /li

li Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code. /li

li Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence. /li

li Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack. /li

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div strong Required Skills and Experience: /strong /div

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li 8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services. /li

li Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, combined with strong knowledge of NLP, information retrieval, data mining, or advanced statistics. /li

li Strong Python skills with demonstrated ability to write maintainable, highly tested production code for ML services. /li

li Experience mentoring engineers and raising technical standards across a team or organization, including leading design reviews and influencing technical and non-technical stakeholders. /li

li Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. /li

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p Job #: P77568 /p div class= content-pay-transparency div class= pay-input div class= description p strong Pay Transparency Notice: /strong strong em /em /strong Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). /p

p /p /div div class= title Annual base salary range (excluding equity and bonus): /div div class= pay-range span $218,025 /span span class= divider /span span $256,500 USD /span /div /div /div div class= content-conclusion ul

li style= font-style: italic; font-size: 8pt; strong em Application Limit: /em /strong Candidates may submit a maximum of 3 applications within a 6-month period. /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong Equal Opportunity Employer: /strong Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. /em /span /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong US Applicants: /strong View a href= https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf Employee Rights /a , a href= https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Know Your Rights /a , and a href= https://static-assets.coinbase.com/e-verify.pdf E-Verify /a Notice of Participation. /em /span /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong Accommodations: /strong If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? a href= https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn Click here /a to download a free compatible screen reader and view the a href= http://www.chromevox.com/tutorial/ strong /strong tutorial /a . /em /span /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong Data Privacy Arbitration: /strong By submitting your application, you agree to our a href= https://www.coinbase.com/legal/applicant_privacy_notice Candidate Privacy Notice /a . US applicants: By submitting your application, you agree to a href= https://www.coinbase.com/legal/application-arbitration-agreement Arbitration of Disputes /a . br /em /span /li

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