Senior Machine Learning Engineer, CX

div class= content-intro p Ready to do the most impactful work of your career? At a href= https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain utm_source=coinbase Coinbase /a , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for good enough, you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” a href= https://www.coinbase.com/careers learn more about working at Coinbase /a . /p /div p class= mb-2 whitespace-pre-wrap As a Senior Machine Learning Engineer on the CX Intelligence Engineering team within Coinbase's Customer Engagement and Experience org, you'll design and build the AI-powered systems that connect our Help Center, chatbots, and agent workflows. This team owns the multi-agent platform powering Coinbase chat, Help Center, and agent tooling surfaces, partnering with Conversation Design, CX, and Engineering teams to deliver secure, compliant, and scalable AI support. You'll drive key CX automation initiatives, including multi-agent framework development, agent assist capabilities, and LLM-powered secure actions that help customers get answers faster while enabling human agents to resolve cases more effectively. /p

p class= mb-2 whitespace-pre-wrap strong What you'll do: /strong /p

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li Architect and deploy the multi-agent framework for agent assist, internal SOP execution, and secure LLM-powered actions, building scalable systems that handle millions of customer interactions. /li

li Own end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through production delivery. /li

li Build and optimize AI-driven concierge chat and agent copilot experiences that improve automated resolution rates and reduce case handling time. /li

li Develop systems to detect and manage bad actors and adversarial inputs, ensuring the multi-agent platform maintains high confidence and safety at scale. /li

li Establish best practices for system design, coding standards, and evaluation frameworks for ML/AI systems, mentoring team members on architectural decisions and modern ML development workflows. /li

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p class= mb-2 whitespace-pre-wrap strong Required Skills and Experience: /strong /p

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li 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale. /li

li Hands-on expertise with large language models, deep learning architectures, and the generative AI ecosystem (LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock), with demonstrated ability to build multi-agent or LLM orchestration systems. /li

li Proficiency in Python with the ability to write clean, maintainable, and highly tested production code for ML applications. /li

li Specialized depth in at least one domain: NLP, information retrieval, conversational AI, or advanced statistical modeling, with the ability to ramp quickly on adjacent areas. /li

li Proven ability to write technical design documents and communicate complex ML concepts clearly to non-technical stakeholders across product, design, and CX teams. /li

li Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. /li

li Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. /li

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p #P78698 /p

div id= fortidlp-input-element-parent /div div class= content-pay-transparency div class= pay-input div class= description p strong Pay Transparency Notice: /strong strong em /em /strong Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). /p

p /p /div div class= title Annual base salary range (excluding equity and bonus): /div div class= pay-range span $191,250 /span span class= divider /span span $225,000 USD /span /div /div /div div class= content-conclusion ul

li style= font-style: italic; font-size: 8pt; strong em Application Limit: /em /strong Candidates may submit a maximum of 3 applications within a 6-month period. /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong Equal Opportunity Employer: /strong Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. /em /span /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong US Applicants: /strong View a href= https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf Employee Rights /a , a href= https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Know Your Rights /a , and a href= https://static-assets.coinbase.com/e-verify.pdf E-Verify /a Notice of Participation. /em /span /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong Accommodations: /strong If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? a href= https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn Click here /a to download a free compatible screen reader and view the a href= http://www.chromevox.com/tutorial/ strong /strong tutorial /a . /em /span /li

li style= font-style: italic; font-size: 8pt; span style= font-size: 8pt; em strong Data Privacy Arbitration: /strong By submitting your application, you agree to our a href= https://www.coinbase.com/legal/applicant_privacy_notice Candidate Privacy Notice /a . US applicants: By submitting your application, you agree to a href= https://www.coinbase.com/legal/application-arbitration-agreement Arbitration of Disputes /a . br /em /span /li

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