Technical Account Manager

div class= content-intro h2 strong Join Vonage and help us innovate cloud communications for businesses worldwide! /strong /h2 /div h2 strong span data-contrast= none span data-ccp-parastyle= heading 2 Vonage Communications APIs /span /span /strong span data-ccp-props= { 134245418 :true, 134245529 :true, 335559738 :299, 335559739 :299} /span /h2

p span data-contrast= auto As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organizations to build their custom omnichannel communications structure, allowing them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /p

h2 strong span data-contrast= none span data-ccp-parastyle= heading 2 Why this role matters /span /span /strong span data-ccp-props= { 134245418 :true, 134245529 :true, 335559738 :299, 335559739 :299} /span /h2

p As a Technical Account Manager, you will be the trusted advisor and strategic partner for a portfolio of enterprise accounts, driving platform adoption, long-term value, and revenue growth. This role demands a strong technical foundation; you must be fluent in APIs, comfortable in developer-facing conversations, and ideally bring hands-on experience from the CPaaS industry. You don’t just bridge the gap between technical complexity and business outcomes, you live in both worlds simultaneously. /p

h2 strong span data-contrast= none span data-ccp-parastyle= heading 2 Your key responsibilities /span /span /strong span data-ccp-props= { 134245418 :true, 134245529 :true, 335559738 :299, 335559739 :299} /span /h2

ul

li span data-contrast= auto span data-ccp-parastyle= Compact data-ccp-parastyle-defn= { ObjectId : eafb41c0-47a4-52dc-ac6b-3b5a7536b560|1 , ClassId :1073872969, Properties :[201342446, 1 ,201342447, 5 ,201342448, 1 ,201342449, 1 ,469777841, Aptos ,469777842, Arial ,469777843, Aptos ,469777844, Aptos ,201341986, 1 ,469769226, Aptos,Arial ,268442635, 24 ,335559739, 36 ,335559738, 36 ,469775450, Compact ,201340122, 2 ,134234082, true ,134233614, true ,469778129, Compact ,335572020, 1 ,469778324, Body Text ]} Serve as the primary point of contact for strategic enterprise accounts, building multi-threaded relationships from developers and product teams to C-suite executives /span /span span data-ccp-props= { 335559738 :36, 335559739 :36} /span /li

li span data-contrast= auto span data-ccp-parastyle= Compact Act as a credible technical voice in customer conversations, reviewing integration architectures, troubleshooting API implementations, and advising on best practices across Vonage’s full product portfolio (SMS, /span span data-ccp-parastyle= Compact Voice, /span span data-ccp-parastyle= Compact WhatsApp, RCS, Video, Verify /span span data-ccp-parastyle= Compact ... /span span data-ccp-parastyle= Compact ) /span /span span data-ccp-props= { 335559738 :36, 335559739 :36} /span /li

li span data-contrast= auto span data-ccp-parastyle= Compact Lead Quarterly Business Reviews (QBRs), proactively /span span data-ccp-parastyle= Compact identify /span span data-ccp-parastyle= Compact risks to customer health, and partner cross-functionally with Technical Experts, Product, and Engineering to resolve complex challenges /span /span span data-ccp-props= { 335559738 :36, 335559739 :36} /span /li

li span data-contrast= auto span data-ccp-parastyle= Compact Own revenue and direct margin growth for your book of business, forecasting accurately and executing retention and expansion strategies /span /span span data-ccp-props= { 335559738 :36, 335559739 :36} /span /li

li span data-contrast= auto span data-ccp-parastyle= Compact Develop outcome-driven success plans aligned to each customer’s business /span span data-ccp-parastyle= Compact objectives /span span data-ccp-parastyle= Compact , driving measurable platform adoption and long-term ROI /span /span span data-ccp-props= { 335559738 :36, 335559739 :36} /span /li

li span data-contrast= auto span data-ccp-parastyle= Compact Identify /span span data-ccp-parastyle= Compact and develop upsell and cross-sell opportunities by connecting customer use cases to new or /span span data-ccp-parastyle= Compact underutilised /span span data-ccp-parastyle= Compact capabilities, working closely with Sales using usage data, health scores, and engagement metrics /span /span span data-ccp-props= { 335559738 :36, 335559739 :36} /span /li

li span data-contrast= auto span data-ccp-parastyle= Compact Collaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations, while /span span data-ccp-parastyle= Compact retaining /span span data-ccp-parastyle= Compact full ownership of commercial outcomes /span /span span data-ccp-props= { 335559738 :36, 335559739 :36} /span /li

/ul

h2 strong span data-contrast= none span data-ccp-parastyle= heading 2 What you'll bring /span /span /strong span data-ccp-props= { 134245418 :true, 134245529 :true, 335559738 :299, 335559739 :299} /span /h2

p strong span data-contrast= auto Required: /span /strong span data-ccp-props= { 335559738 :240, 335559739 :240} /span /p

ul

li Fluent English and German/French is a must /li

li 5+ years of experience in Technical Account Management, Customer Success, or a similar strategic customer-facing role with a strong technical background in APIs or developer-facing products /li

li Deep, hands-on knowledge of CPaaS or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify solutions /li

li Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns, comfortable reading API documentation and engaging in technical troubleshooting alongside customers /li

li Demonstrated track record of managing and growing complex enterprise accounts with significant ARR responsibility /li

li Exceptional communication skills, able to hold in-depth technical conversations with developers and engineers, and translate those same concepts clearly for business and executive audiences /li

li Data-driven mindset, proficient in using customer health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (Salesforce, Gainsight, or equivalent) /li

li Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities /li

/ul

p strong span data-contrast= auto Experience we consider a plus: /span /strong span data-ccp-props= { 335559738 :240, 335559739 :240} /span /p

ul

li Direct experience at a CPaaS provider (e.g., Vonage, Twilio, Sinch, Infobip, MessageBird) - this is a strong differentiator /li

li Familiarity with conversational AI, chatbot platforms, or omnichannel engagement strategies /li

li Knowledge of VoIP, SIP, or WebRTC protocols /li

li Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field /li

/ul

h2 strong span data-contrast= none span data-ccp-parastyle= heading 2 How you'll benefit /span /span /strong span data-ccp-props= { 134245418 :true, 134245529 :true, 335559738 :299, 335559739 :299} /span /h2

ul

li span data-contrast= auto Opportunity to make a significant impact on strategic customer experiences and business growth. /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /li

li span data-contrast= auto Competitive salary and meaningful career growth opportunities. /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /li

li span data-contrast= auto Private Medical Insurance (Adeslas). /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /li

li span data-contrast= auto Group Pension Plan (Generali). /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /li

li span data-contrast= auto Life Insurance and Group Personal Accident (VidaCaixa). /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /li

li span data-contrast= auto Ericsson Care Line. /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /li

li span data-contrast= auto Discretionary Time Off (DTO). /span span data-ccp-props= { 335559738 :240, 335559739 :240} /span /li

/ul

p span style= color: rgb(255, 255, 255); data-ccp-props= {} #LI-MW1 /span /p div class= content-conclusion p strong There’s no perfect candidate. /strong You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. /p

p To learn how we process your personal data during the recruitment process, please refer to our a href= https://www.vonage.com/legal/careers-privacy-notice/ span class= s1 strong Privacy Notice /strong /span /a . /p

p strong Who we are: /strong /p

p Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. /p

p span style= font-size: 8pt; Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. /span /p /div