Tech Operations Specialist

div class= content-intro p GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. /p

p The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. a href= https://www.youtube.com/watch?v=OuZIb5zszQI Co-create the future with us /a as we build technology that transforms how the world develops software. /p

p * em Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. /em /p /div h4 strong An overview of this role /strong /h4

p The Tech Operations Specialist keeps the field organization's AI tooling running smoothly day to day. You will maintain a clear inventory of AI tools in use across the field, manage an index of use cases and field needs, track adoption and utilization, manage access requests, and keep the underlying data feeding these tools clean and well-organized. This is a detail-oriented, execution-focused role for someone who enjoys bringing order to a fast-moving tool landscape and wants to build a foundation in Tech operations. /p

p This role reports to the Vice President, Enablement AI. /p

p strong What You’ll Do /strong /p

ul

li strong Tool Inventory Consolidation: /strong Maintain an up-to-date inventory of all AI tools used across the field org, identify overlap or redundancy, and support consolidation efforts to reduce tool sprawl. /li

li strong Tool Adoption Use Case Index: /strong Formalize a library of field-adopted and -requested use cases for our AI tools, in coordination with the AI Transformation Owner, CRO. /li

li strong Utilization Tracking: /strong Monitor usage of AI tools across teams, build simple reporting to track adoption trends, and flag underutilized or underperforming tools to stakeholders. /li

li strong Comms Enablement: /strong draft internal announcements for tool rollouts and create micro-enablement programs to engage the field in AI tools. /li

li strong Tool Access Requests/Management: /strong Own the intake and processing of access requests for AI tools, ensuring provisioning is timely, accurate, and aligned with licensing and approval requirements. /li

li strong AI Data Management: /strong Support the organization, quality, and hygiene of data used by or generated from AI tools, working with relevant teams to keep gDrive/datasets accurate and properly maintained. /li

/ul

p strong What You’ll Bring /strong /p

ul

li strong Early-Mid Level Experience: /strong Some experience in enablement, sales/business operations, IT operations, or a similar coordination-heavy function; comfortable owning recurring operational processes. /li

li strong Organized Detail-Oriented: /strong Strong attention to detail with the ability to track multiple tools, requests, and datasets simultaneously without things falling through the cracks. /li

li strong Interest in AI Tooling: /strong Genuine curiosity about AI tools and platforms, with willingness to learn the technical basics of how they're configured, accessed, and maintained. Act as an advocate for AI Adoption and best practices in the field. /li

li strong Process-Minded: /strong Comfortable following and improving structured processes (intake forms, access workflows, tracking dashboards) rather than needing to build strategy from scratch. /li

li strong Collaborative: /strong Able to work with enablement, IT, and field stakeholders to gather requirements and resolve access or data issues efficiently. /li

li strong Data Comfort: /strong Basic comfort working with spreadsheets, dashboards, or simple data tools to track utilization and maintain data quality. /li

li strong GitLab Values Alignment: /strong Ability to work in an all-remote, asynchronous environment, leaning heavily on transparency and collaboration as defined in the GitLab Handbook. /li

/ul

p strong About the team /strong /p

p The Enablement AI function is part of the CRO organization. Enablement is instrumental in helping GitLab grow at a more accelerated pace and achieve our ambitious revenue targets. The enablement organization comprises enablement leads serving the CRO business functions, a centralized content group, AI tech resources, and an operations team. /p

p /p

h4 strong How GitLab will support you /strong /h4

ul

li a href= https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/ target= _blank Benefits to support your health, finances, and well-being /a /li

li a href= https://handbook.gitlab.com/handbook/people-group/paid-time-off/ target= _blank Flexible Paid Time Off /a /li

li a href= https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging. target= _blank Team Member Resource Groups /a /li

li a href= https://handbook.gitlab.com/handbook/total-rewards/stock-options/ target= _blank Equity Compensation Employee Stock Purchase Plan /a /li

li a href= https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/ target= _blank Growth and Development Fund /a /li

li a href= https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave target= _blank Parental leave /a /li

li a href= https://handbook.gitlab.com/handbook/finance/expenses/#equipment target= _blank Home office /a support /li

/ul

p Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from a href= https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups underrepresented groups /a are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. /p div class= content-pay-transparency div class= pay-input div class= description p em The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our a class= waffle-rich-text-link href= https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/ data-sheets-formula-bar-text-link= https://bit.ly/GLBeneUS data-sheets-formula-bar-text-style= font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none; benefits /a span data-sheets-formula-bar-text-style= font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none; and /span a class= waffle-rich-text-link href= https://about.gitlab.com/handbook/stock-options/ data-sheets-formula-bar-text-link= https://bit.ly/GLequity data-sheets-formula-bar-text-style= font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none; equity /a . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. /em /p /div div class= title United States Salary Range /div div class= pay-range span $95,200 /span span class= divider /span span $160,800 USD /span /div /div /div div class= content-conclusion h4 strong How GitLab Supports Full-Time Employees /strong /h4

ul

li a href= https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/ Benefits to support your health, finances, and well-being /a /li

li a href= https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto Flexible Paid Time Off /a /li

li a href= https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/ Team Member Resource Groups /a /li

li a href= https://handbook.gitlab.com/handbook/total-rewards/stock-options/ Equity Compensation Employee Stock Purchase Plan /a /li

li a href= https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/ Growth and Development Fund /a /li

li a href= https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave Parental Leave /a /li

/ul

p Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from a href= https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups underrepresented groups /a are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. /p

hr

p strong Country Hiring Guidelines: /strong GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. /p

p strong Privacy Policy: /strong Please review our a href= https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/ target= _blank Recruitment Privacy Policy. /a Your privacy is important to us. /p

p GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also a href= https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy target= _blank GitLab’s EEO Policy /a and a href= https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices target= _blank EEO is the Law /a . If you have a disability or special need that requires a href= https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation target= _blank accommodation /a , please let us know during the a href= https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process target= _blank recruiting process /a . /p /div