Software Engineer-Platform Engineering (L3)

div class= content-intro p strong Who we are /strong /p

p At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to a class= c-link href= https://customers.twilio.com/ target= _blank data-stringify-link= https://customers.twilio.com/ data-sk= tooltip_parent hundreds of thousands of businesses /a and empower millions of developers worldwide to craft personalized customer experiences. /p

p Our dedication to a class= c-link href= https://www.twilio.com/en-us/blog/open-work target= _blank data-stringify-link= https://www.twilio.com/en-us/blog/open-work data-sk= tooltip_parent remote-first work /a , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. br span style= color: rgb(255, 255, 255); . /span /p

p strong Hiring and how we work /strong /p

p We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! /p

p Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. br span style= color: rgb(255, 255, 255); . /span /p /div p strong See yourself at Twilio /strong /p

p Join the team as Twilio’s next strong Software Engineer, Platform Engineering (L3) /strong /p

p /p

p strong About the job /strong /p

p This position is a critical engineering role within Twilio Platform Engineering, requiring a hands-on engineer capable of developing, deploying, and managing highly available, massive-scale distributed systems. /p

p Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will build and operate resilient backend services at scale and contribute to the design and reliability of our dual-cloud infrastructure span across Amazon Web Services (AWS) and Microsoft Azure. You'll run Kubernetes beyond the boundaries of managed services, automate infrastructure with Terraform, and write production code to help keep distributed systems healthy under real production load while using modern AI-assisted tooling to move faster. /p

p strong Responsibilities /strong /p

p strong In this role, you’ll: /strong /p

ul

li strong WEAR THE CUSTOMER’S SHOES: /strong Design, build, and operate services and automations to manage kubernetes clusters at scale. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones. /li

li strong BE AN OWNER (CODE QUALITY): /strong Drive rigorous code reviews and push for maintainable patterns in our codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team and platform. /li

li strong BE AN OWNER (INFRASTRUCTURE OBSERVABILITY): /strong Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines. /li

li strong CHAMPION ENGINEERING HEALTH: /strong Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring. /li

li strong MENTOR AND LEAD: /strong Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across distributed engineering nodes. /li

/ul

p strong Qualifications /strong /p

p Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! /p

p /p

h4 strong Required: /strong /h4

ul

li strong Experience: /strong 4+ years of professional software engineering experience building and operating resilient backend services at scale using Kubernetes. Experience with CAPI, EKS and managing zero-downtime Kubernetes cluster upgrades, including node draining, API deprecations, and PodDisruptionBudgets. /li

li strong Modern Development Workflow /strong strong : /strong Practical experience leveraging AI-assisted development tools (e.g., Claude Code) to accelerate code generation, automate testing, and streamline debugging workflows or strong desire to learn. /li

li strong Deployment Orchestration: /strong Hands-on Experience implementing GitOps workflows with ArgoCD and automated pipeline orchestration with Harness (or an equivalent enterprise CI/CD platform). /li

li strong Language Proficiency: /strong Strong, hands-on experience with Shell, Terraform, Yaml and Go (Golang). /li

li strong Cloud Infrastructure: /strong Solid experience deploying and managing production workloads in cloud environments - ideally with deep exposure to strong AWS /strong core services (such as EKS, EC2, S3) or their strong Microsoft Azure /strong equivalents (such as AKS, Virtual Machines, Blob Storage). Understanding of container networking (VPC/VNet, pod IPAM, CNI plugins. /li

li strong Infrastructure as Code: /strong Proficiency with strong Terraform /strong for provision-level automation and maintaining environment parity. /li

li strong Distributed Systems: /strong Strong theoretical and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing ecosystems). /li

li strong Systems Mindset: /strong Strong foundational background in computer science fundamentals, data structures, and building self-healing cloud architectures. /li

/ul

h4 strong Desired: /strong /h4

ul

li Prior experience managing high-throughput applications running inside containerized infrastructure ( strong Docker, Kubernetes /strong ). /li

li Familiarity with advanced deployment strategies (canary, blue/green analysis). /li

li Experience with OPA/Gatekeeper or similar policy-as-code enforcement in Kubernetes. /li

li Experience implementing strong OpenTelemetry /strong or distributed tracing systems across decoupled microservice platforms. /li

li Exposure to network topology, proxy layers, or mail transfer agent (MTA) protocol constraints. /li

li Aware and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing systems). /li

li Multi-Cloud migration/operating experience. /li

/ul

p /p

p strong Location /strong /p

p This role will be remote, em /em but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. /p

p /p

p strong Travel /strong /p

p We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. /p

p br br /p

p strong What We Offer /strong /p

p Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. /p

p br br /p

p strong Compensation /strong /p

p The estimated pay ranges for this role are as follows: /p

ul

li

ul

li Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400 /li

li This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. /li

/ul

/li

/ul

p The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. /p

p /p

p Applications for this role are intended to be accepted until 10/31/2026, but may change based on business needs. /p

p /p

p /p

p /p div class= content-conclusion p strong Twilio thinks big. Do you? /strong /p

p We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call a href= https://www.twilio.com/company/values Twilio Magic /a . Additionally, we empower employees to build a href= https://twilio.org/support-and-resources/impact-fund positive change in their communities /a by supporting their volunteering and donation efforts. /p

p So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, a href= https://www.twilio.com/company/jobs#open-positions please consider other open positions. /a /p

p strong span style= color: rgb(255, 255, 255); . /span /strong /p

p strong Stay alert to recruitment fraud /strong /p

p We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ a href= http://twilio.com twilio.com /a email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. br br span style= color: rgb(255, 255, 255); . /span strong /strong /p

p strong Twilio is proud to be an equal opportunity employer. /strong We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. /p /div