Sales Associate

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p strong About Gusto /strong /p

p At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. /p

p br All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our a href= https://gusto.com/about/careers/total-rewards target= _blank u Total Rewards philosophy /u /a . /p

p br AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. /p /div p strong About the Role: /strong /p

p Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills. /p

p Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way. /p

p strong Here’s what you’ll do day-to-day: /strong /p

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li strong Manage Inbound Volume: /strong Handle high volume high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding /li

li strong Keep Clean Records: /strong Maintain accurate notes in Salesforce for all leads worked /li

li strong Be a Trusted Advisor: /strong Help customers select Gusto as a payroll platform /li

li strong Support Onboarding: /strong Guide customers through account setup and initial onboarding /li

li strong Exhibit Customer Empathy: /strong Demonstrate product knowledge and care for every customer interaction /li

li strong Master Advisory Selling: /strong Exercise and refine solutions selling skills for small businesses /li

li strong Grow at Gusto: /strong Participate in community and career development opportunities /li

li strong Use AI-powered workflows as a core part of how you sell: /strong running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next /li

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p strong Here’s what we're looking for: /strong /p

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li class= font-claude-response-body whitespace-normal break-words pl-2 strong Sales Experience: /strong 1+ year in a high volume sales or customer service environment where you were cross selling, up selling, or maintaining a quota or KPIs is a nice to have, not a requirement /li

li class= font-claude-response-body whitespace-normal break-words pl-2 strong Open to New Grads: /strong No sales background needed. We welcome candidates who are early in their career or looking to build a long-term path in sales /li

li strong Customer-First Mindset: /strong A commitment to customer empathy and ethical business practices /li

li strong Drive to Excel: /strong Passion to achieve goals and improve your craft /li

li strong Strong Communicator: /strong Excellent communication skills both via phone and email/chat /li

li strong Adaptable Driven: /strong Motivated by challenge and adaptable to change /li

li strong AI: /strong Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes /li

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p Our cash compensation range for this role is offering hourly pay from $23.00 - $24.50 for Denver, Atlanta, and Phoenix. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. /p div class= content-conclusion hr

p span style= font-weight: 400; Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately strong 2-3 days /strong per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. /span /p

p Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. /p

p When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. /p

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p span style= font-weight: 400; Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. /span /p

p span style= font-weight: 400; Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out a href= https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform this form /a and a member of our team will get in touch with you. /span /p

p Gusto takes security and protection of your personal information very seriously. Please review our a href= https://gusto.com/about/careers/fraudulent-activity-disclaimer Fraudulent Activity Disclaimer /a . /p

p Personal information collected and processed as part of your Gusto application will be subject to a href= https://gusto.com/about/careers/applicant-privacy-notice target= _blank Gusto's Applicant Privacy Notice /a . /p /div