Marketing Operations Manager, AMER Events

h2 strong Who we are /strong /h2

h3 strong About Stripe /strong /h3

p span style= font-weight: 400; Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. /span /p

h3 strong About the team /strong /h3

p Marketing Operations is a team of marketing execution experts and systems thinkers focused on efficiency. We partner closely with Regional and Demand marketing, Growth, Martech, and creative teams to deliver scalable, high-impact campaigns across channels. While we operate globally, this role is focused on supporting the AMER region. /p

h2 strong What you’ll do /strong /h2

p We are seeking a Marketing Operations Manager to serve as the end-to-end marketing operations process owner for in-person and online events. In this role, you will collaborate with Field Marketing, Demand Generation, Marketing Technology, and Marketing Operations teammates to identify audiences, track and drive attendance, produce high-performing and measurable campaigns, accurately process attendee and non-attendee data, route leads accurately and quickly, and provide sales follow-up reporting. /p

h3 strong Responsibilities /strong /h3

ul

li Own end-to-end marketing operations for in-person and online events, from campaign intake through post-event reporting. /li

li Partner with Field Marketing, Demand Generation, Marketing Technology, and Sales to define operational plans, timelines, responsibilities, and success metrics. /li

li Manage audience strategy and campaign execution, including segmentation, registration, email, testing, launch readiness, and attendance tracking. /li

li Monitor registration and attendance, address risks and dependencies, and identify opportunities to improve conversion and engagement. /li

li Manage the accurate capture, validation, enrichment, and reconciliation of attendee and non-attendee data. /li

li Oversee lead scoring, classification, routing, nurture, sales notifications, and handoff within agreed service levels. /li

li Report on campaign performance, attendance, engagement, lead routing, sales follow-up, and pipeline impact. /li

li Maintain high standards for data quality, privacy, consent, and contact governance throughout the campaign lifecycle. /li

li Identify and address process, data, and technology gaps by implementing scalable documentation and operating procedures that improve consistency and performance. span style= font-weight: 400; /span /li

/ul

h2 strong Who you are /strong /h2

p We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. /p

h3 strong Minimum requirements /strong /h3

ul

li 5+ years of experience in marketing operations, demand generation operations, event operations, or a related field. /li

li 3+ years of proven expertise in Marketo, with a strong track record of developing scalable programs and driving successful campaign outcomes. /li

li Proven track record of optimizing campaign and execution workflows within event and webinar platforms (such as Splash and ON24). /li

li Experience with audience segmentation, campaign workflows, lead management, and sales follow-up processes. /li

li Strong program-management skills, with the ability to manage timelines, dependencies, risks, and multiple concurrent events. /li

li Strong analytical and problem-solving skills, including experience using campaign data to identify issues and improve performance. /li

li Understanding of data quality, consent, privacy, and contact-governance practices. /li

li Clear written and verbal communication skills and experience working across Marketing, Sales, and Technology teams. /li

li Attention to detail and the ability to operate effectively in a fast-paced environment with changing priorities. /li

li Experience integrating AI into scalable marketing operations workflow designs and streamline processes. /li

/ul

h3 strong Preferred qualifications /strong span style= font-weight: 400; /span /h3

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li Experience in the technology or financial services sectors, ideally within a high-growth company. /li

li Knowledge of marketing automation tools and processes to enhance efficiency and scalability in campaign execution. /li

li Strong adaptive skills with a proven ability to thrive in a rapidly changing environment. /li

li Experience managing or collaborating with an offshore production team to streamline operations. /li

/ul