Fraud Operations Manager

h2 strong Who we are /strong /h2

h3 strong About Stripe /strong /h3

p span style= font-weight: 400; Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. /span /p

h3 strong About the team /strong /h3

h2 strong What you’ll do /strong /h2

p As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape. /p

h3 strong Responsibilities /strong /h3

ul

li Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment. /li

li Establish clear goals, provide coaching and feedback, and support the professional growth of team members. /li

li Set a strategic vision for the team and build the path to execute it in both the short and long term. /li

li Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. /li

li Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation. /li

li Maintain oversight of operational vendor performance related to risk. /li

li Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. /li

li Define and manage core metrics, SLAs, and organizational performance. /li

li Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. /li

li Ensure risk-management efforts do not compromise the user experience. /li

/ul

h2 strong Who you are /strong /h2

p span style= font-weight: 400; We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. /span /p

h3 strong Minimum requirements /strong /h3

ul

li 10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams. /li

li Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. /li

li Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions. /li

li Passion for delivering a user-centric experience while effectively managing risk. /li

/ul

h3 strong Preferred qualifications /strong /h3

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li Expertise in fraud and risk management, including data analysis, root-cause analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations. /li

li Strong proficiency in sourcing and analyzing data using SQL. /li

li Experience working closely with engineering teams to develop and enhance investigative tools and treatments. /li

li Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus. /li

/ul